Last updated 25th May 2018
Personal Data collection:
1. We may collect personal data from yourself from different platforms. These are as follows:
1.1 When you set up a user section of the website which may include your name, telephone number, address and email. You choose whether or not to set up this user login when you access the site. Data is stored at your own request to enable you to login and have all details readily available when purchasing products. You are able to to remove your data at any time and it is not shared with any third parties for marketing purposes.
1.2 From yourself when you purchase a product from us. This will include your contact details to enable your order to be dispatched to your address
1.3 From you when you contact us with an enquiry through our platforms or in response to your enquiry. All communication is deleted as soon as the enquiry is fulfilled / resolved
1.4 Any information not stored online, for example tracking details on postal receipts will be kept in a locked secure place and not accessible to anybody other than us for the necessary time scale needed.
Personal data and how it is used.
2. Processing personal data of customers is a necessary part and extremely relevant to our business for several reasons.
2.1 Contractual – we use your personal details to enable us to fulfil your purchases. We will not keep personal details for longer than is required.
2.2 fulfilling a personalised order may require us to contact yourselves for further details. Once completed details will be deleted.
2.3 You have opted in and consented to setting up a user section on the website.
2.4 Enquiries from yourself showing a legitimate interest and asking for information may result in us contacting you and holding personal details so as to reply. These details are only held for the process of enquiry and then deleted.
2.5 To allow us to contact you with relevant marketing by email, messages or post if you have opted in to do so.
2.6 If you provide us with personal data that is not your own, you are confirming that you have made them aware of all our privacy policies and terms and conditions and that they have not objected to the use of their personal data.
2.7 If you provide false or inaccurate information knowingly, we may record information and contact the relevant fraud prevention agencies.
2.9 As a business part of our role is to use and employ individuals and companies to perform different roles and functions on our behalf. This may require us to disclose your personal information in order for us to process and fulfil orders.
These are as follows:
Royal Mail to send and process parcels: https://www.royalmailgroup.com/about-us/our-policies/privacy-notice
Paypal for the processing of payments: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Smile bank for any bank transfers: http://britannia.co.uk/_site/pdfs/savings/product/terms-and-conditions/data-protection-notice.pdf
Outlook for any email correspondence or website contact forms: https://privacy.microsoft.com/en-gb/privacystatement
Go daddy as our website host: https://uk.godaddy.com/Agreements/Privacy.aspx
Wordpress who the website is built through: https://en-gb.worI dpress.org/about/privacy/
All listed above only have access to the data they require to preform their functions. They are also bound by data protection laws.
3. As a company we have stringent security measures in place to protect your personal data. These being:
3.1 An SSL secure certificate via go daddy. This is a Secure Socket Layer. This includes SHA-2 and 2048-bit encryption – the strongest on the market.
SSL creates a secure encrypted tunnel through which all personal data including usernames, passwords, payment details and more can pass safely.
When you enter the website, you will see a little padlock icon appear in the browser bar to show you that you are safe to share details.
3.2 The website is built through WordPress therefore hosts word press security plugins on the website.
3.3 Due to data protection, our security measures may mean from time to time we will ask for proof of identity before disclosing any account details or personal information. This is to protect both yourselves and us.
3.4 In the highly unlikely event there was ever to be a data protection breach, we would report to the local authorities within 72 hours. We would report what data has been lost, and what countermeasures have been taken.
Access request to personal data.
4. If you have an online account with us, you can amend your personal data held at any time to keep it accurate.
4.1 We automatically delete any data that we have no requirement to hold.
4.2 You can request the deletion of any data held at any time by contacting us via the website contact form and we will do this in a prompt and timely manner
4.3 At any time, you have a right of access to any data we hold about you. This can be done verbally, via the online contact form or via any social media platform we hold.
4.4 As a business, we aim to keep any personal data we hold accurate and up to date.
If you make us aware that we are holding any incorrect data about yourself, we will rectify this by deleting any irrelevant information and or correct where possible. We will do this promptly and in a timely fashion.
5. When using the services our website offers, we want to make your visit as easy and useful as possible.
5.2 To remember the goods you wish to buy when you add goods to your online basket or proceed to the checkout.
5.3 session cookies providing security that is essential to comply with data protection security requirements for an online service eg online banking
5.4 Recognising you already have a username and login to save re entering each time.
5.5 if you would like more information with regards to cookies and what they are used for. Please visit the following:
5.6 you are able to set your browser to accept all, some or non cookies at any given time. If you were to decline all cookies, it means that some services would not be available.
The website: www.oliviarosebow-tique.co.uk is brought to you by Gemma Blackie, trading as Olivia Rose Bow-tique and residing at 40 Mill Crescent, Scotter, Lincolnshire, DN21 3SE, U.K.