FAQ and Terms and Conditions

Payment details

 

All payments are made securely via Pay pal. Don’t worry If you don’t have a pay pal account as you can check out as a guest with a debit or credit card

 

Delivery

 

My turnaround time for orders placed is 5 working days days up to 15 working days. in busy periods this can extend to 25 working days. Please note that in busy periods, orders containing custom makes or flower crowns, dispatch can take longer.
Once items are dispatched, please allow up to 5 working days for delivery once with Royal Mail.
Time scale for international orders are longer.
All parcels are sent first and second class recorded delivery via Royal Mail and I always obtain tracking details. If your parcel does go missing then please contact me direct.
If your order is required for a certain date then please contact me before you place an order to ensure it will reach you in time.

 

Safety Instructions

 

Please read all safety instructions before use.
All hair accessories are made to a very high standard. However some may contain small parts so please ensure all babies and children are supervised whilst wearing accessories and that they are removed whilst sleeping.
Flower crowns are not a costume item, they are a hair accessory and should be used for this only.

 

Custom orders

 

I really enjoy all the custom requests I receive. But Due to the timescale that custom orders take I am only able to take on a limited amount per week. Please contact me via Facebook or email if you would like a custom request.

 

Returns

 

Each bow is hand made and made to order. Therefore I am unable to offer any refunds on purchased products.

 

About Us

 

Let me start by saying a huge hello and thank you for stopping by. Welcome to Olivia Rose Bow-tique’s official website.
I am Gemma and I am the face behind Olivia Rose Bow-tique. What started out as something small for my daughter, God daughter and my nieces has grown and blossomed into something amazing.
All my products are made with care and attention and are to the highest standard. I take pride in my work and love nothing more than to see all your AMAZING photos. If you have a photo to share or would like to keep up to date with the latest products and releases then why not pop over and give me a thumbs up on Facebook and Instagram

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